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Returns
and Shipping Policies
Complete customer satisfaction is very important
to us! If you are not completely satisfied with your products
within ten days of purchase, you may return the products to
us for a refund or exchange. We do not charge restocking fees.
Return Method:
If you wish to return a product within ten days, please notify
our offices at 888-838-4017. A customer representative will
issue a return number and provide shipping instructions. Please
place the product back into the original packaging for shipping.
Please note that custom made liners and underlay cannot
be returned. In addition, unused portions of bulk products
(i.e. pond liner, underlay and tubing) cannot be returned.
Warranty Information:
All warranties are limited to Pond Supplies R Us, Inc. choice
of replacement or refund of the cost of that particular product.
Refunds will be prorated based on the product usage. Product
Warranties will be voided if electrical cords have been cut.
Pond Supplies R Us, Inc. will handle warranty claims for products
purchased through us.
Shipping 150 lb. or less:
Orders weighing 150 lb. or less are shipped UPS. Please allow
6-8 days shipping time excluding holidays and weekends. It
is important that you inspect all freight carefully upon receipt.
On the rare occasion that freight has been damaged by the
carrier, please have the driver note damage on the bill of
lading, or refuse to accept delivery, and notify us immediately.
We will promptly ship replacement materials. Should you accept
damaged goods by signing for them, the claim for damage becomes
your responsibility, and we are then unable to assist you
in processing this claim.
Shipping
151 lb. Or more:
Orders weighing 151 lb. or more are shipped common carrier.
The shipping company now charges an additional fee for residential
deliveries. This additional fee is waived if you ship to a
commercial address or you obtain the merchandise at the shipping
terminal. We will give you the closest location. The shipping
company will call you to schedule a delivery date and time.
Common carrier deliveries must be signed for, so please be
available. In addition, the shipping company will not unload
the merchandise. If the merchandise is too heavy to lift,
it is your responsibility to provide the unloading method.
Please allow 8-10 days shipping time excluding holidays and
weekends. It is important that you inspect all freight carefully
upon receipt. On the rare occasion that freight has been damaged
by the carrier, please have the driver note damage on the
bill of lading, or refuse to accept delivery, and notify us
immediately. We will promptly ship replacement materials.
Should you accept damaged goods by signing for them, the claim
for damage becomes your responsibility, and we are then unable
to assist you in processing this claim.
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Contact
Information:
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| Telephone: 1-888-838-4017 |
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Fax:
1-877-878-6813
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Mail
Address: Pond Supplies R Us
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P.
O. Box 79
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Bogota,
TN 38007
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We
accept all all major credit cards, personal or certified checks and wire
transfers.
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©
2001 Pond Supplies R Us All Rights Reserved.
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Shipping
is not included in product prices unless otherwise specified.
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We
only ship within the 48 U.S. Continental States.
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We
do not ship internationally due to stricter customs regulations.
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