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CAT
MATE & DOG MATE Frequently Asked Pet Door Questions:
Q. Are Pet Mate Pet Doors easy for pets to use, will the animal
soon get used to it?
A. Most animals will take to it immediately; a few more timid
creatures will need a little encouragement with tasty tidbits.
As soon as the pet realizes the freedom and independence benefits
that the flap has to offer, there will be no more problems!
Q. What types of door or wall can I fit a pet door into?
A. There are Pet Mate pet doors available to fit almost
any material including glass. Click For Pet Door Selection
Chart
Q. Are Pet Mate Pet Doors easy to fit?
A. We offer simple instructions with diagrams and supply a
cutout template to make installation relatively easy. The
help line is always available if more advice is needed.
Q. What are 2-way locking and 4-way locking pet doors?
A. A 2-way lock allows the user to set the flap in two
different positions - either "Locked" or "Unlocked".
A 4-way lock gives more control of your pets' movements as
it also allows the user to set the flap to "In Only"
and "Out Only" - which are very useful if you want
to keep your pet outside or lock him in at night.
Q. Are spare parts, particularly flaps readily available?
A. Yes, we offer a lifetime parts service. Please call
our help line on 936 760 4333, click on the "contact
us" button to e-mail us, or go to the customer service
part of our web site for advice.
Q. Does the magnet feel heavy to the cat?
A. No, the magnet is designed specifically for cats of
all temperaments, breeds, and sizes and is smaller than many
of our competitors' magnets.
Q. Does the Pet Mate Electromagnetic Door keep out all other
pets?
A. The Electromagnetic Cat Flap keeps out stray cats,
which by definition would not be wearing a collar or magnet.
Any magnetic cat flap has the potential to admit a pet wearing
a magnet.
Q. Will my Pet Mate Electromagnetic Door work if my dog wears
a cat collar magnet?
A. Most small dogs have a longer nose than cats.
For this reason, the dog collar magnet is more powerful than
the cat collar magnet although different breeds will obviously
have different nose to collar distances. For best results,
we recommend that all dogs use dog collar magnets, and cats
use cat collar magnets.
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Contact
Information:
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| Telephone: 1-888-838-4017 |
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Fax:
1-877-878-6813
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Mail
Address: Pond Supplies R Us
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P.
O. Box 79
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Bogota,
TN 38007
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We
accept all all major credit cards, personal or certified checks and wire
transfers.
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©
2001 Pond Supplies R Us All Rights Reserved.
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Shipping
is not included in product prices unless otherwise specified.
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We
only ship within the 48 U.S. Continental States.
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We
do not ship internationally due to stricter customs regulations.
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